💳 Refund & Cancellation Policy

Hosting2030 Cloud Hosting Platform • Effective Date: October 20, 2026

1. Overview & Policy Scope

At Hosting2030, we are committed to providing premium, isolated cloud hosting infrastructure with high uptime and optimal developer performance. This Refund and Cancellation Policy outlines the conditions under which services may be cancelled, refund eligibility criteria, and payment processing turnaround timelines.

2. 7-Day Money-Back Guarantee (First-Time Subscriptions)

We offer a hassle-free 7-Day Money-Back Guarantee for all first-time subscribers on our paid monthly hosting plans (Business, Standard, and Premium). If you experience technical incompatibilities or are unsatisfied with the service performance within 7 calendar days from your initial activation timestamp, you are entitled to a full 100% refund of the hosting subscription fee paid.

3. Cancellation Policy

You maintain full control over your hosting subscriptions and can cancel or downgrade at any time:

Self-Service Cancellation: You can initiate a plan cancellation or downgrade to our Free tier directly from your User Portal Dashboard without contacting support.
Prepaid Cycle Continuation: Hosting2030 operates on an Advance Monthly prepaid billing model (+30 days per payment). When you cancel or downgrade, your active hosting containers, websites, and databases remain 100% accessible until the end of your paid billing period.
No Auto-Debit Traps: As we do not enforce unapproved recurring bank mandates, your account will simply not renew at the end of the 30-day period. Live websites receive an additional 7-day grace period to prevent sudden unexpected downtime.

4. Non-Refundable Items & Conditions

Refunds will not be issued under the following circumstances:

Requests After 7 Days: Refund requests submitted beyond the 7-day initial money-back window are non-refundable.
AUP / Security Violations: Accounts suspended or terminated due to violations of our Acceptable Use Policy (such as phishing, malware distribution, adult content, spamming, cryptocurrency mining, or DDoS attacks) forfeit all rights to a refund.
Third-Party Add-Ons: Domain registrations, SSL domain re-issuances, or dedicated IP allocations procured on behalf of the customer are non-refundable once provisioned.
Monthly Renewals: Subsequent manual renewals after the initial 7-day evaluation period are non-refundable.

5. How to Request a Refund

To request a refund within your eligible 7-day period, please follow these simple steps:

Send an email to support@hosting2030.com from the email address linked to your Hosting2030 account.
Include your Account ID (visible in your User Dashboard) and the Order ID / Transaction ID from your payment receipt.
Provide a brief explanation of why you are requesting a refund to help us improve our services.

6. Refund Method & Processing Timelines

Once your refund request is received and verified by our billing team:

Approval Time: Verification and refund approval are completed within 24 to 48 business hours.
Payment Credit Timeline: The refund is credited directly back to the original payment source (Credit Card, Debit Card, NetBanking, UPI, or PayPal) within 5 to 7 business days, depending on your banking institution and payment gateway settlement cycles.
Currency & Fees: Refunds are issued in the exact currency originally billed (₹ INR or $ USD).

7. Contact Billing Support

If you have any questions regarding billing, cancellations, or refund status, our billing desk is ready to help at support@hosting2030.com.